• Are you looking for a sense check on who your channels are reaching and how they’re reaching them? Having spent years working with tight budgets, Ben is well-practiced at looking at how to get the best out of in-house platforms. Each audit concludes with a recommendation around content approaches to test.

  • Talking to visitors directly on site, or building a community project on the ground? With years of experience of copywriting and storytelling, and an M.A in Heritage Management, Ben has a passion for engaging communities with the heritage around them, and the stories of their past.

  • Commission a mystery shopper report for your museum or visitor attraction.
    Read more about this bespoke service.

  • Ben travelled around the UK training people on emerging social channels, from one-to-one conversations to conference events. He’s also designed two online training programmes for a national charity and won two UK Social Media awards.

  • Years as the reactive crisis comms lead for a national charity shaped Ben as someone acutely aware of where to spot and manage risk, but also as someone able to work calmly under pressure.

  • Have ChatGPT, Copilot or Gemini made a mess of your text-led projects? Ben has been working on reshaping AI-written text (or refining the prompts needed to get the best out of ChatGPT), for organisations very similar to yours. He can either rescue one-off projects, or work with your team longer term to reshape your approach.

  • Ben was a community manager for a busy membership organisation that welcomed thousands of daily visitors. He’s used to handling customer service, driving site traffic, and jumping on reactive opportunities – having also been shortlisted in the SABRE awards for his reactive work.

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